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I just placed an order, when will it ship?

We do our best to ship items as quickly as possible. Please allow a production time of 24-48 hours, the average shipping time is 3-5 days within Germany. If you have any questions, email us at  support@mixrmug.com.

I am not satisfied with my order, can I return it? What if there is a problem?

We offer a 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us and receive a full refund. You must return the product at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on returned packages.

Please note: If your package is in transit, you will need to wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without incurring any costs! You must cancel your order before it ships.

I entered an incorrect address, what should I do now?

If you entered an incorrect address, wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email at  support@mixrmug.com. If the address provided is incorrect, we can change it within 24 hours. No refunds will be given after 24 hours.

How long does delivery take?

Shipping times vary as we ship from different fulfillment centers worldwide depending on your location. The average shipping time is 3-5 days within Germany.

I have a question that hasn't been answered. Can you please help me?

Why, surely! We are here for you! Please email us at support@mixrmug.com and we will be happy to assist you.

We receive a large number of emails. If you would like a quick response, please include your order number and describe the problem in detail, thank you.